FAQs

Company formation FAQs

Q. How quickly can you form a limited company?

A.

We can typically get your limited company up and running in just two hours. We offer some of the quickest company formations in the industry, while remaining a reliable and affordable.

Q. Will my company be legally sound?

A.

Yes. Our staff have many years of experience in regulated financial industries, and we understand the legal requirements around starting a new company. We have designed our company formation process to be completely legally sound, offering you a service you can trust.

Q. Do you offer registered offices?

A.

We do! Getting your new business established with a UK address is easy with Davenport House. Our experienced team will help you to choose the right address for your business. We can even offer you a prestigious address in London’s Regent Street, to help you raise your profile and impress your customers.

Q. Do you provide company secretaries?

A.

Yes, Davenport House can provide a nominee company secretary to help you manage the administrative burden of running your company. We’ll help you file key documents and submit your annual returns, leaving you with more time to get on with running your business.

Q. What support will I receive?

A.

Our friendly staff will be on hand 24/7 in order to help with any queries about your new company. We believe in going that extra mile for our customers – so if you have any special requests, just get in touch and we’ll try to accommodate them.

Q. Do you offer any additional services?

A.

Yes, we do. Together with our sister companies, we can provide a whole range of essential services to get your business off the ground. From mail scanning and forwarding, to web hosting and email services, we offer a one-stop shop for your business. Get in touch with us today to discuss your company’s needs.

Mail handling FAQs

Q. Do you provide PO Boxes or real UK addresses?

A.

The mail address you receive from myUKpost is a real UK address, rather than a PO Box. Ninety-nine percent of UK Government Offices, Banks and large companies will no longer accept a PO Box as a valid address, but they will accept an address from myUKpost.

The Royal Mail re-direction service lasts for a maximum of 2 years, and this is per name rather than per address. Many different types of mail can be delivered to our real UK mail addresses very easily, and we collect this mail by hand every morning at 7.30am. For more details, please view our Terms of Business and Privacy Policy.

Q. Do the parcels and packages sent to a myUKpost address need to be from retailers, or can I also receive mail from individuals?

A.

MyUKpost allows you to receive mail from anyone at your given address. This could be a close friend, a relative or a retailer.

Q. How frequently can myUKpost send me my mail?

A.

We store your physical mail, and can send this to you as and when you want us to. There are a range of options to choose from when setting up your account at myUKpost, including daily, weekly, fortnightly or monthly. After setting up your account, you can easily change your mail forwarding preferences by emailing or calling our team.

Our aim is to send your scanned mail to you electronically within two hours of receiving it. We forward your physical mail to you at your request. If you are expecting something special or urgent, call or email us beforehand and we will try our best to get it to the top of the pile!

Q. How do you send my mail and parcels to me?

A.

We offer multiple delivery options including email, national post, courier and freight service. Our chosen couriers operate in most countries.

Q. Will you send my items individually, or combine them into a single parcel?

A.

We will send your mail items to you individually, unless you choose bulk mail delivery service. However, you can ask us to consolidate all your mail into one parcel to save you money! This is ideal at Christmas: if you buy lots of small presents, we can combine them into one package.

Q. How long can you store my mail at my given UK mail address?

A.

We can store your mail for as long as necessary. However, after one month, you will be charged for any mail stored with myUKpost. Take a look at our pricing page to find more details about our charges.

Q. Can I receive my mail when I am travelling?

A.

Yes, we can scan your mail and send it to an alternative email address when you are travelling. Just log into your control panel and tell us your new or temporary email address.

Q. Are my personal details kept confidential?

A.

We make sure that your personal details are kept confidential and secure. We never allow any third party an unauthorised access to them. You can go through our privacy policy to get a clear idea about it. Obviously we are not responsible for the content held on your own PC/server/email accounts.

Q. Will you keep my mail safe?

A.

Your mail items will always be safe and secure. Digital copies of mail items will be stored offline, providing extra protection from threats. All our staff are vetted and experienced in handling confidential material, and we are insured above the UK requirements in order to protect you, or clients.

Q. Can I use a myUKpost address when applying for a credit or debit card?

A.

Yes, many of our clients use myUKpost when setting up credit or debit cards.

There are two main advantages to this. First, we can help you to get back on your feet quickly, if you are abroad and your credit or debit card is stolen. Chances are that your UK bank won’t offer a next day delivery service to the Greek islands, when sending out a new card. Simply ask the bank for next day delivery to your myUKpost address, and we can then forward your new card to you wherever you are on holiday, also via next day delivery.

Second, say you’ve been living abroad, but now you want to come back to England and buy a property. Most mortgage lenders will ask for your last three months’ original credit or debit card statements. Just ask for these statements to be sent to your myUKpost address, and we’ll forward them on to you.

Q. How much does it cost to set up an account with myUKpost?

A.

All our clients pay a monthly subscription fee of £10 (plus VAT within the EU). We also require a deposit of £40 to be held against any future charges including scanning, postage and storage.

Our pricing page has more details on the different plans available to our clients, as well as mail forwarding charges on a country-by-country basis.

All deposits are refundable upon cancellation of your myUKpost account. Once the balance of your deposit reaches £5, we will automatically top this up to £40 via Paypal. If you’d like either a lower or a higher deposit amount, we can change this for you, subject to receiving your written confirmation.

If you need any further information on any of our plans, or would like to discuss your payments, please don’t hesitate to call. We will do our best to accommodate your needs.

All our payments are processed via Paypal. You can cancel your myUKpost account or your automatic deposit top-ups at any time without incurring a penalty. Cancellation requests can be made by email, your control panel, Skype, or by contacting Paypal directly.

MyUKpost do not store your credit or debit card details, either online or offline.

Q. How can I contact myUKpost?

A.

We’re contactable 24/7, all year round, especially if you’re experiencing an emergency. Our offices are open 10am-10pm GMT, but our email inbox is monitored outside of these hours. Our emergency SMS or telephone number is +44 78 33 66 12 00, and our duty manager is always on call on this number. Look at our Contact Us page for full details of how to get in touch.

Q. Is there any limitation on the mail items I can receive at my UK address?

A.

We don’t accept any mail items that are dangerous or illegal. Contact us in advance if you are not sure about the contents of a package. Please remember that if we receive anything that we deem to be in breach of these guidelines, we reserve the right to open and check the contents, and contact the relevant authorities.

Q. Where can I get information about the restrictions on importing items into my country?

A.

Call our office and we can provide guidance on what is and isn’t allowed under your country’s customs policy. You can also look at the websites of global couriers like Fedex, DHL and UPS for their guidelines, or contact your local customs office.

We are not responsible for any issues that occur when sending illegal or banned products. What might be legal in the sending country, might not be legal for the receiving country, so it is always advisable to check in advance.

Q. What is your cancellation policy?

A.

As stated in our terms and conditions, our clients can cancel their subscriptions at any time. All you need to do is email cancel@myUKpost.com, or cancel your account through your control panel. Any deposit that you have with us will be refunded straight away.

We can also take cancellation instructions via Skype and Livechat, providing that we can verify who you are.

Q. What is your junk mail and bulky mail policy?

A.

In terms of junk mail, we aim to keep costs down for ourselves and our clients by applying common sense. If there is a letter or a piece of marketing material that you want us to forward on to you, please let us know. If we think something is junk mail we will dispose of it; if we have any doubts, we will scan the first page and send it to you. If you don’t reply within 7 days we will dispose of the item.

Our staff are trained in using their initiative. If we have any queries about mail items then we will call you to discuss these, free of charge.

Q. What are your VAT rules?

A.

We are legally bound to charge VAT for clients who live within the European Union. We are VAT-registered, and our registration number is 131 5911 38. It is important that you notify us of any changes to your address, especially if you are moving to an EU country.

Remember that VAT charges are based on your country of residence, rather than the country where your bills are sent.

Web hosting FAQs

Q. Why should I choose Davenport House for web hosting?

A.

We offer fast and reliable servers, along with 24/7 business support to keep your website running smoothly. What’s more, we care about your privacy and you can trust that we’ll keep your data safe and secure.

Q. How secure is your service?

A.

With our fully-managed servers, your website will be protected from a range of online threats. We use the latest technology and our years of expertise to keep your data safe from hacks and DDoS attacks.

Q. Do you offer any additional benefits?

A.

Yes, a whole lot! Along with our web hosting service we also provide private digital networks, helping you to store and share data more securely.

With new data protection regulations such as the EU’s GDPR on the horizon, your company could be hit with a hefty fine if customer data is not stored securely. Our File.Digital service offers all the benefits of Dropbox and other file-sharing services, but with a higher level of protection for your files.

If you’re looking to improve your workflow, our XS.email software gives you the power to send up to 10GB with every email. We can even help you to set up a private email network, allowing you to send confidential documents with a high level of security.

Lastly, we offer a regular data back-up service, so you’ll never have to worry about losing a file again. Our LostDoc.com back-up service is reliable and affordable, and we back your files up to a number of data-centres across the globe to give you the ultimate peace of mind.